Right of withdrawal

In compliance with the rights of remote consumers, the customer may exercise the right of withdrawal, communicating the will to want to return the product, without any reason, within 14 working days from receiving the same. The withdrawal may be exercised by submitting a request by Postal Mail to this address:

EURO GROUP NETWORK S.R.L.
via Pittore 99
80046 SAN GIORGIO A CREMANO (NA) – Italy

It’s also possible to anticipate the request for withdrawal by e-mail or fax, although it is still necessary to send a postal mail in accordance with law.
After received the communication, we will send the customer authorization to return by e-mail and further instructions for shipping.

To get the full refund of the value of the returned product, the same shall be delivered intact and sealed (without signs of wear, abrasion, scratches, deformation, with closing cellophane still sealed, etc.), completed with all its elements and accessories, accompanied by the instructions/notes/manuals, with the box and original packaging, the warranty, if any, and everything matches everything else like new. In the absence of one or more of these elements, the consumer will not be entitled to a refund of the total amount paid, but will be agreed a refund in keeping with the state of wear of the returned product, with a depreciation from at least 20%.
Refund will be executed within the terms of the law, by the same method of payment used by the customer.

Notes: All shipping charges are the responsibility of the customer. The right of withdrawal may be exercised only by the final consumer; Therefore, the right of withdrawal is excluded for professional customers who purchase with VAT invoice. The right of withdrawal can not be applied on products withdrawn at our office, because the purchase contract is not concluded at a distance. The right of withdrawal is applicable only within the countries of the European Union.