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Shipping info

Small handbook on how to deliver


One of the most frequent question is:
How much are the shipping costs?
Well, this question has no easy answer, because the costs depend by several parameters:

• Weight of the goods ordered;
• Overall size of the goods;
• Method of payment.

Our site performs these calculations automatically when you build the order.
Therefore, 
you can get an estimate of shipping costs, simply by placing the items into cart and clicking on the relative button.
But the only way to know the exact amount of shipping costs is to follow the entire process of ordering, to the last page of the procedure 
before the final order confirmation. In short, you need to do this procedure:

1. Enter the products in the cart;
2. From the shopping cart page, click "CHECKOUT";
3. Select the Country to which you want to receive the shipment, then indicate the shipping and payment method;
4. Up to this point, you can still cancel the purchase order, but it is exactly HERE that you can see any kind of cost related to shipping costs, auxiliary costs, subtotals and the final total amount;
5. If you want to confirm everything, enter the shipping data or make the LOG IN, finally click on the "COMPLETE THE ORDER" button.

However, we remind you that for purchases over € 69 there is a € 8 discount, visible in the cart, on transport costs to European Union countries! (Promo valid only for the European Union and orders from the reseller area are excluded.)


And now some question and answer...

Q: How can I request a hold for pickup?
A:
 Call or write an e-mail before the order and we will find an agreement, we will give you the right directions.

Q: But can I choose with which courier to receive the goods?
A: No. We choose the courier. That's why you should contact us before choosing a hold for pickup.

Q: What if I want to send you my trusted courier?
A: This is feasible. Choose to pick up at our warehouse as shipping method and pay in advance, after that you need to send us an email to tell us which courier you have chosen and when your courier will collect the goods.


Q: If I wanted to come and collect personally?
A: As above. Choose the "Pick up at the Warehouse" option and wait for a phone call or e-mail confirmation before to come.

Q: Can I pay in cash or by debit or credit card?
A: Certainly. But, please, If you pay in cash bring the correct quantity of money, because the rest is not always available.

Q: So can I come also to make purchases directly in your store?
A: In theory yes, but it is always better to build an order from the website. Our warehouse is a selling point open to the public, but the goods displayed on the website are located, for safety reasons, in most stores.