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FAQ - Answers to frequently asked questions

Before you ask your question, check if there is already an answer to it
browsing through the questions and answers here below.


Prices, Orders, Payment and Shipping

Question:
The price you offer include VAT?
Answer: All prices shown on this e-commerce site are VAT (and any other applicable taxes) included.


Q: How much are the shipping costs?
A: To provide an indication of the costs of transportation, we set up the appropriate page SHIPPING INFO.


Q: I would like to place an order, but I'm home alone pm at xx to xx, you can request a delivery appointment?
A: Unfortunately not. The private courier (but even the postmen!) does not accept deliveries by appointment for ordinary shipments. If you have some problem of availability at your home, you can request delivery at a different address from yours (job, family members, friends, bar, etc.).


Q: I noticed that the product that you sent me is not what I need, I can refuse the package upon arrival?
A: Absolutely not! If a parcel is refused and returned to sender the same, this procedure involves considerable costs of storage and return to us charged. Therefore we recommend that you always accept the shipment and then, if necessary, proceed with the right of withdrawal.

Q: But if I pay in advance by credit card, bank transfer or other method mentioned, if there is an issue the order, such as a missing product in error of stock, what happens to my money?
A: On this subject, you do not need to worry. In case of problems on the availability of a product (this fact is very rare, because we display in our catalog only products actually available) you will be contacted as soon as possible to find the best solution and if the proposal does not satisfy you, you will be immediately refunded.
Your warranty are the positive comments of other friends/customers, who follow us for many years and you can find them by doing a simple search on the Internet.


Products for sale

Q:
Yesterday I wanted to order the product XX but is no longer visible on the site, why?

A: Because they are over stocks. Usually, when there is no material availability of a particular product, we delete it from the list temporarily until we have new availability.

Q: I want to buy the product XX but I cannot find it in the list, when it will be available again?
A: To predict the future is hard, and it is equally difficult to know when a product becomes available again. When we forecast quite certain, we will notify customers through our mailing list.


Billing, Product Warranties, Substitutions

Q:
I don’t have found the invoice inside the sent package, why?

A: All information on the invoice are in the Conditions of Sale page.

Q: Some time ago I bought the product XX but it does not work now, who should I contact?
A: If you received the receipt or the invoice (inside the sent package), it means that the product is guaranteed by the manufacturer, so you should contact them in order to repair or replace the product in a shorter time. If you want to contact to us or manufacturer does not provide direct assistance, all instructions for products under warranty at the Eurochibi are in the PRODUCTS WARRANTY page.


Q: I noticed it was wrong to order a product, can I request replacement?
A: Of course! You can exercise the right of withdrawal, if any, on products purchased. Again, you can find all the information you need in our Conditions of Sale page.


Website operations

Q:
I try to log in, but the site does not recognize me and I am sure to be an already registered user, how is it possible?

A: Are you sure to enter the login data correctly? Remember to always use uppercase and lowercase, so how you entered during registration. If you forgot your password, you can perform the appropriate recovery procedure and to follow the instructions given to you by e-mail.

Q: I am trying to register but the site says that I am an already registered user, but I'm sure that I am a new user.
A: When you register, the program checks that there are not any duplicated user, doing a check on the email address. In case of difficulty, you can contact us via e-mail and we will solve the problem.